- 用户的全称; - The full name of the customer

　　- 用户的联系方式(电话、手机、传真、地址、邮编、E-mail等); - The detailed contacts of the customer (telephone number, cell phone number, fax, address, postal code and email, etc.)

　　- 约定的翻译内容(语种、项目、周期); - Agreed contents to be translated (language pair, project, time needed)

　　- 约定的交件型式; - Agreed type of delivery

　　- 约定的质量内容; - Agreed quality requirements

　　- 约定的保密条款; - Agreed confidentiality clauses

　　- 约定的收费内容(计字方法、分项单价、图表的计字方法等); - Agreed charge details (word counting, translation rates, surcharges for the charts and images, etc.)

　　- 约定的付款方式。 - Agreed payment

　　3.1.3 额外的服务 3.1.3 Additional services

　　如果用户希望获得额外服务应与翻译服务企业(机构)协商，额外服务有： If the customers expect to obtain additional services, they shall negotiate with the translation service providers (institutes), and such additional services include:

　　* 为用户编写专业术语; * Glossary documentation

　　* 图形设计(包括图片、公式、表格); * Image and charts design (picture, formula, tables)

　　* 图纸处理(A3#以上大图的填字、缩放等); * Drawing processing (typing or zooming of A3# - above large drawing)

　　* 版式加工; * Typeset

　　* 制作版样，印刷; * Platemaking, printing

　　* 用非Word的其他软件处理文档。 * Document processing by special software rather than Word

　　额外服务的收费不含在翻译费内，需另行结算。 The charges for additional services are not included in the translation fee

　　3.1.4 署名权、著作权 3.1.4 Authorship & Copyright

　　用户必须向翻译服务企业(机构)明确译文的用途和使用对象，按双方的约定使用译文。 The customer shall clarify the purpose and people to utilize the translation to the service provider (institute), and utilize it as agreed. 无约定的情况下，译文的著作权，人格权中的署名属翻译服务企业(机构)所有。 If no agreement made in advance, then the translation copyright and the authorship shall be deemed as be owned by the service provider (institute).

　　3.1.5 原文背景和专业术语 3.1.5 Background and technical terms

　　用户希望使用某种特写的术语，则应为翻译提供相应的资料。 If the customer expect the translation to be written in special technical terms, then they shall provide related reference documents to the translator.

　　用户必须向翻译提供相关的资料和信息，以在最大程度上支持翻译的工作。 Such documents and information may support the translation process significantly. 提供的资料和支持包括下列各个方面： They include:

　　* 专业文献; * Literature

　　* 专业术语; * Glossary

　　* 难词释义和缩略词汇表; * Term Interpretation and Abbreviation

　　* 相关的文字; * Reference texts

　　* 背景文字; * Background texts

　　* 指定的特殊软件; * Appointed special software

　　* 参观工厂或现场。 * Factory or site visiting

　　同时，用户必须为翻译提供有能力回答问题的联系人。 Meanwhile, the customer shall list contact persons who are able to answer the questions which may be raised by the translators.

　　3.2 业务标识 3.2 Job ID

　　每份资料应有明确且唯一的标识，该标识应随该资料通过整个译制流程，业务标识应有如下一项或数项内容： Every document shall have an unique ID which is attached to the document in the whole translation flow, the ID includes the following (one or a few):

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