> Dear Editor,
   >
   > I'm not sure if it is the right time to contact you again to inquire about the status of my submitted manuscript
   (ref:****) although nearly one month have passed since I contacted you last time. I would be greatly appreciate if
   you could spend some of your time check the status for me.
   >
   Best regards
   ***
   Dear ***,
   Thank you for your e-mail. We would like to sincerely apologise for the long delay in reviewing your article. Your
   article was sent to many different referees, most of whom felt that they were either unqualified or their time was
   too restricted to review the paper.
   We understand that you must feel frustrated, and we are sorry for this. Please understand that we rely entirely on
   the referee’s to return articles to us speedily. Unfortunately, this is not always the case.
   It would be much appreciated if you could suggest an alternative referee for your article, a person who may be
   able to review the article in a more appropriate time frame. Please forward this person's contact details (e-mail
   address) to us as soon as possible.
   We will do our very best to speed up the process.
   We apologize for any inconvenience that you experienced due to this delay, and we appreciate your understanding
   and tried patience in this regard.